Updated COVID-19 Protocol

Updated 05/11/2020

All Services Open for Curbside Service

We continue to offer curbside service for all Zoot services; veterinary, boarding, daycare, grooming and training. We are in the process of transitioning to a hybrid model that will allow a limited number of clients in our lobby and exam rooms in the near future. In order to make this transition successful, we must implement new protocols and this cannot be done recklessly. We ask for your patience as we go through this transition and erect physical barriers between receptionists and patrons in addition to adding new entry locations to the lobby. Once we are confident in our new arrangements, and staff has been trained, we will notify our clients of these changes in an email and on our website. We have added additional staff to answer phones and will be installing another credit card processing terminal so we can be more efficient. We will continue to offer curbside service and drop-off service for those patrons who do not feel comfortable entering the lobby or exam rooms for the foreseeable future.


Updated 03/27/2020

As a medical practice, we must balance the needs of our patients while adapting to minimize the risks to our team and our communities. In times of crisis, we can accomplish both goals if we all take responsibility and do our part.

YOUR PART

To help us reduce the impact of coronavirus (COVID-19), we ask that you take the following precautions:

  • Call to reschedule if you are experiencing any symptoms or fever. Before you consider any outing, take stock of your own health.
  • Call when you arrive, Curbside Service Only. To limit social interaction and reduce exposure, we will be collecting your pet from you to bring into Zoot and communicating with you over the phone. Please call us when you arrive and stay in your car (a technician will direct you when to exit your vehicle to hand over your pet). We still intend to finish your pet's appointment within the scheduled time frame so stay nearby and have your cellphone at the ready.
  • Call ahead for prescription refills or food. If you need to come in to pick up something for your pet, we can streamline the process and bring your item out to you. You can pay in advance over the phone, we can give instruction over the phone and we can limit interaction to just handing you your items.

Reach us at: 512-864-9668


OUR PART

These are the precautions we are taking at Zoot to prevent the spread of coronavirus (COVID-19).

  • Ensuring employee health. We are strictly directing all of our employees to call out sick if experiencing symptoms and we are sending home employees who exhibit any symptoms at work. We expect this may not always be convenient to our work flow and occasionally cause delays or reduced appointment availability, but we are prioritizing keeping our team and you safe.
  • We are minimizing face to face interaction. We will not be allowing clients into the facility and will collect your pet from you from your car. We are altering our workflow and doing everything we can with your pet in our treatment area in order to decrease the amount of time we are in close proximity with each other. We understand you may be in perfect health, but our teams see upwards of 20-30 clients per day and the more we can reduce our chances of exposure, the more we can protect our team. We will still make sure to clearly communicate over the phone with you everything you need to ensure the proper care of your pet. If you have any questions, don’t hesitate to ask.
  • We are increasing our disinfection frequency. While we have always cleaned rooms after each exam, we are increasing the level of disinfection as well as the number of times we do a general clean for our lobby and treatment areas.
  • We will constantly evaluate our practices for ways we can further protect our communities. The most important thing we can do during this situation is be aware of current recommendations and adapt. Please be assured Zoot is keeping a close eye on this pandemic so we can continue to protect our team, our clients, and serve our patients. We know the solutions won’t always be convenient or flawless, but we are being diligent in doing all that we can to reduce the impact of coronavirus (COVID-19) on our communities