Frequently Asked Questions

Fluffy Dog

Boarding FAQs

Can my pets stay together?

Pets of the same species who live in the same household are more than welcome to stay in the same suite. We also have adjacent connecting dog suites for those who feel that their pets need a little more room.


How long are the play times in boarding?

The average play time is 15-20 minutes four times per day.


Do I need to provide my dog’s bed, food bowls, etc.?

We have raised cots and fleece blankets to keep the dogs comfortable, we also have water and food bowls available. Clients are more than welcome to bring beds, blankets, toys, etc. if they feel their pets will be more comfortable with their own belongings.


Can my pet get a bath while they are staying at your facility?

A complementary bath is included with each two-night stay before going home.


When can I drop off my pets for boarding?

You can drop off your pets off for boarding Monday-Friday from 7:30am - 6:00pm and Saturday 9:00 am - 1:00pm. We are closed for drop off on Sundays. Please keep in mind, if your pet requires any medical services or vaccines prior to boarding, we may need them here earlier in the day.


When can I pick up my pets from boarding?

You can pick up your pets from boarding Monday-Friday from 7:30a-6:00p, Saturday 9:00a-1:00p and Sunday 4:00p-5:00p by appointment only.  Sunday pick-ups require pre-payment due to the fact that our lobby is closed on Sundays. Pick-ups after noon during the week will incur an extend day fee per pet.


Do I need to bring my pet’s food?

We feed Royal Canin Gastrointestinal Low Fat for dogs and Royal Canin Sensitive Digestion for cats and it is included in the price. However, we will feed the food you provide at no extra cost.


Is there someone watching the dog during their play times?

The play groups are 100% monitored by our highly-trained suite technicians at all times.


Who goes out in play group with my dog? What if my small dog doesn’t get along with large dogs?

We separate play groups by size and temperament.


What if my dog does not get along with other dogs (outside of other pets in the household)?

As long as your pet gets along with our staff, we can usually accommodate dogs who do not get along with others. Any dogs that are not friendly towards others are taken out for play as “play alone” or “family play”. They would have roam of the play yard alone or with family pets and would be monitored by our staff like other play groups.


Boarding/Daycare FAQs

Does my pet have to be a patient of Zoot to join the daycare or boarding?

No, admission to boarding, daycare or grooming is not contingent upon a prior visit or use of the pet hospital.


My dog has been to daycare and has been boarded frequently at another facility. Do I still need to bring him for an evaluation day of daycare at Zoot?

The purpose of the daycare evaluation day is for us to get to know your dog and for your dog to be familiar with us prior to boarding. We assess how your dog is with other dogs, staff, and whether he/she is comfortable in the environment here at Zoot. The evaluation day can greatly assist in reducing stress for your dog during a boarding stay.


Can I come in for a tour of boarding?

You can! We are able to give tours of the boarding facility Monday-Friday 8:00 am- 5:00 pm and Saturday 9:00 am - 1:00 pm. If you would like your pet to join you on the tour, it must be current on vaccines, per our vaccine protocol.


How far in advance should I schedule my daycare/boarding reservation dates?

We are able to schedule your reservations as soon as you let us know the dates. Our facility is often booked to capacity, especially over holidays and throughout the summer; the earlier a request is made for a reservation, the better our chances of being able to fully accommodate your request.


Can I bring my dog to Zoot Dog Daycare if it is not very well socialized?

We require an evaluation day for the first day of daycare. This allows us to determine if your pet is comfortable in our dog boarding environment. We are also able to determine compatibility of your dog with both our staff and other dogs.


Can I board my puppy or kitten?

ALL dogs and cats are required to be spayed/neutered prior to turning 12 months of age to be accepted for boarding and/or daycare.


Can I book medical treatment/checkups during a boarding or daycare stay?

Absolutely.


I worry about my smaller dog being around much larger dogs, how do you manage that?

We have a separate building and play meadow for our smaller canine friends.


If I board my cat, how far away will it be from the dogs?

On the second story overlooking the lobby. Dogs are boarded in a separate building.


Can I customize my boarding or daycare package?

While we truly believe that your pet will receive plenty of attention while they are here, you may add nature walks, individual TLC session and extra playtime in our meadows. 


My dog is...rowdy, are you sure you can handle him while I’m away?

We carefully group dogs into groups based on size, age and temperament. If we find dogs not getting along we will change a dog’s grouping or designate him/her as a play alone.


What do you do if the dogs at daycare aren’t getting along?

See above.


Will I be charged more if my dog acts up?

We don’t charge extra for dogs that cause trouble, however if your pet finds it difficult to get along with our staff or other animals we will have an honest discussion about staying here.


My pet has a chronic medical condition that requires regular attention eg. diabetes. Can I still board it?

Yes, our staff is highly trained and we are capable of administering routine medications during your pet’s boarding stay at Zoot. This includes diabetic injections at no extra charge.


How often is the bordetella required for your boarding/daycare facility?

We do require any variation of the bordetella vaccine (kennel cough vaccine) to have been given within the last 6 months. Studies have shown that the efficacy of the vaccine is 6-12 months. For the protection of all pets, AAHA protocol for high traffic facilities is a booster every 6 months.


Hospital FAQs

If my pet has an emergency can I bring it in without an appointment?

Always call before coming in. In the best interest of your pet, and depending on the seriousness of the case and our ability to treat it, we will either ask you to bring it in or refer it to the emergency clinic if near closing. We do not have 24 hour monitored care at Zoot.


Do you perform emergency surgery?

Yes.


I am unable to schedule an appointment but could drop off my pet to be seen by a doctor during the day.  How does this type of appointment work?

If you need to drop off your pet and leave them for the day so the Dr. can do an exam at some point in the day we recommend doing a “drop off”. Your pet will be checked in by one of the veterinary technicians. This will give you the opportunity to discuss your concerns directly with the hospital staff. Following the exam, the Dr. will call you to give discuss the findings and a time to pick up your pet.


Can I access Zoot Pharmacy even if my pet is not a patient?

No, prescription drugs require a doctor patient relationship. Just like human doctors, vets are required to examine first time patients before prescribing any prescription meds.


Do your veterinarians do house calls?

Not typically. We are best prepared to treat your pet at our state of the art facility that is well staffed and well equipped. Of course if you are unable to come in we will attempt to find a solution for you by possible referral to a mobile vet if appropriate.


Do you treat livestock?

No, we are a small animal hospital.


How do I switch from my current vet to Zoot?

We routinely request records from pet hospitals both locally and around the country. Just tell us who to call and the patient name and we will take care of the rest. We do all the work for you so you can concentrate on your first visit to Zoot.